![]() Internet Explorer 11 has been permanently disabled through a Microsoft Edge update on certain versions of Windows 10. If any site you visit needs Internet Explorer 11, you can reload it with Internet Explorer mode in Microsoft Edge. This link explains how to enable cookies in different browsers.Support for Internet Explorer ended on June 15, 2022 Your choice of metric or imperial units is saved in a "cookie" on your computer so it is possible that you may have cookies disabled in your browser. ![]() I want to use metric units but I have to keep reselecting this everytime I login - my choice isn't being saved. ![]() It is sometimes necessary to close your browser or reboot your PC for the plugin to be fully recognised.ġ1. I have installed the Garmin Communicator plugin but it won't recognise my Garmin. Click here for advice about detecting and resolving this problem.ġ0. This sometimes happens if Google thinks your computer may be acting maliciously. This could also be due to Google blocking access to its maps from your computer. Try deleting your browsers cache as this normally resolves the problem (Tools, Internet Options, Deleting Browsing History/Delete Files, Temporary Internet Files in Internet Explorer and Tools, Clear Private Data, tick Cache in Firefox). The satellite maps don't display - imagery not available error message. To upgrade your version of Internet Explorer click here.ĩ. We have also found that reducing the page margins in print preview mode helps. ![]() We have experienced this problem with Internet Explorer 6 but there does not seem to be any problem with Internet Explorer 7, which has much better support for printing. The Route dissapears from some of the Route Maps when I print them. If you do not have plug-in for this on your Mac you can download one for free by clicking here.Ĩ. Our Fly-Throughs videos use the Window Media Video format. I have a Mac and can't see the Fly-Throughs. Alternatively, if you upgrade to Internet Explorer version 6, the next time you try to download a GPS file you should be presented with a File Download dialog box, which prompts you to Save the file (skipping the stage where the contents of the file are displayed).ħ. When you see this you can save it as myGPSfile.GPX to you computer. What you are seeing is the contents of the GPS file. Older versions of Internet Explorer may cause this problem. When I try to download a GPS file I get a window that looks like program code. This can be downloaded free of charge from Microsoft by clicking here.Ħ. You will need Windows Media Player on your computer to view the Fly Through. When I try to view the Fly Through I get a message telling me that I do not have the required Plug-In. What is the minimum recommended PC spec to use the service?ĥ. You can upgrade to the latest verion for free by selecting "Updates" from the Help menu in Adobe Reader.Ĥ. This error normally occurs if you are using Adobe Reader version 6 or less. I can get an error (code 114) when opening a Map. If you increase your screen resolution (through the Control Panel for Windows users) you should see the whole page.ģ. The website has been designed for display on screens with a minimum resolution of 1024 x 768 pixels. I can't see the right hand side of the web page. You can get the latest version of Adobe Reader for free by clicking this button.Ģ. You need to have Adobe Reader (or equivalent) on your computer to open the Run Guide. I want to use metric units but I have to keep reselecting this everytime I login - my choice isn't being saved.I have installed the Garmin Communicator plugin but it won't recognise my Garmin.The satellite map doesn't display - instead I get the message "We are sorry, but we don't have imagery for this zoom level for this region".The Route dissapears from some of the Route Maps when I print them.I have a Mac and can't see the Fly-Throughs.When a try to Download a GPS file I get a window which looks like program code.When I try to view the Fly Through I get a message telling me that I do not have the required Plug-In.What is the recommended minimum PC spec to us the service?.I can get an error (code 114) when opening a Map.I can't see the right hand side of the web page.If you cannot find the help you need here, please do email us as we can normally resolve most problems. If you are having problems with the Good Run Guide service, please take at look at the questions and answers below.
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